Customer Service Representative
Industrials
Binh Duong
Negotiable
Report to: Material Manager • Effective present and discuss the products and services of the company, services provided by the company and its vendor to current and prospective customers in a way that conveys an image of quality, integrity and understanding and delivery of the customer needs • Process customer orders in a courteous, efficient and timely manner • Organize workflow to meet customer deadlines • Make sure that all production changes are updated in the AX system properly • Send the updated weekly production report and order status to the customer • Update ship date & mode on customer’s websites • Acknowledge and assist every customer in a timely manner • Communicate directly with overseas customers and head office • Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution • Attend conferences, meetings with the customers and assist General Director as a translator • Keep confidential information of all conferences, meetings
• University Degree (major in Business Administration, English…) • 2-5 years of experience in Customer Service • Good at English & Japanese • Experience working for a foreign owned enterprise • Good communication and written in both English and Japanese (the job involved overseas clients) • Computer literate; • Carefullness, problem-solving skills • Able to work under pressure • Have a high sense of responsibility Please send your updated CV to hong.nguyen@talentviet.com & nga.vo@talentviet.com; directly contact Ms. Hong at 3910 1126 - ext 106 for more information.
