Talent Viet

* Roles:
The IS engineer maintains smooth operation of the local computer systems, including local area networks and wide area networks. They are the central focal point for all users (plant, office based and field sales) for the use of the computer systems (hardware and software), video conferencing and telephone systems. The position works closely and in collaboration with the AP ISand Corporate IT teams to support and deploy corporate initiatives.
* Responsibilities:
• IT Application Systems Management
- Understand the business processes and work with the system users to provide improvements to the processes using the systems.
- Keep contact with third party software vendors in maintenance software, renew licenses.
- Support operation System.
- In charge of new application program installation, giving the guide how to use the new software.
• Network operation system and telephone system maintenance and management with Asia IS team
- Responsible for all IT infrastructure components.
- In charge of desktops, laptops, internal and external networks, firewall, Wi-Fi, etc.
- Responsible for all hardware and software components supporting the office productivity tools for associates
- In charge of Cisco phone system management to make sure well running.
• Provide IT Help desk support to users for all hardware and software.
• Coordinate for all IT security.
• Provide technical support to internal customers.
• Document and issue local IT policies for the local business unit.
- IT training- Provide proper IT training to relevant associates in order to improve working efficiency.
• Ensures the management of our IT Assets.