Report to: FHS Contract Manager
Purpose:
• Responsible for Technical/Operation of Steel business in FHS and activity involved in contract customer to ensure that maximized value and benefit will be created to the company.
Key Result Areas:
• Create customer’s delight and eliminate customer’s complaints by problem solving and implementing customer relationship management.
• Manage the technical issue, observation on operation issue, then come out with improvement plan to grow our business in Steel area.
• Determine annual plan and inventory plans by implementing development strategies, analysing assigned customer’s trend and result.
• Monitor refractory cost, consumption, delivery, and in accordance with company standard to maximize profit plus ensure inventory stock control systems are run in an efficient manner.
• Oversee all on-site managing and monitoring of assigned area to ensure on product efficiency, quality/performance and safety control.
• Establish performance objectives and jointly together with FHS Account Manager by forecasting and developing annual sales budget for the responsible customer; projecting expected sales volume and profit for existing and new products.
• Maintain and develop sales volume, market share, new product trial and selling price by keeping current with supply & demand, changing trend, economic indicators and competitors.
• Manage and organize team to achieve customer and company’s satisfaction and improve team job results by mentoring and disciplining employees, planning, monitoring and appraising job results.
Qualifications:
• University degree or post graduate in Metallurgical engineering/ Materials Science/ Mechanical Engineering / Industrial Engineering or related field
Experience:
• Prior experience in working in site operation (production/plant)
• Prefer previous supervision experience
• Prefer 2 - 3 years’ work experience in Steel Production, Refractory works or related field
Knowledge:
• Knowledge of Steel Production or Refractory works.
• Good Understanding of Product Manufacturing processes
• Proficiency in English & Vietnamese. Understanding of Chinese is desirable.
Skills & Behaviour:
• Energetic, displays leadership, decision making, strategic thinking, self-motivated, able to work independently, good analytical skills and eager to change and improve.
• Ability to perform under pressure in a fast paced and changing working environment.
• Self-learning.
• Must have a positive can-do attitude.
• Ability to coach and/or teach in thesteel area.
• Outstanding interpersonal and communication skills (verbal and written) including the ability to work with senior level management, corporate, in addition to technical and non-technical personnel.
• Self-directed, motivated and a strong team player. Strong leadership, organizational, anticipatory and analytical skills.
• Excellent time management skills with the ability to multi-task and handle multiple deadlines.
• Good computer skills.
Problem Solving & Complexity:
• Handle customer complaints
• Implement new products or new systems
• Customer Relationship Management
• Improve contract efficiency
• Control inventory
• Human Resource management
