• Quality team management. Clear communicate with CQI office and set GOALs by giving clear direction with QA/QC team to achieve the set GOALs by set KPI for team members and manage this
• Consistently review with team on the performance to keep continuous improvements, this includes daily, weekly, monthly, seasonally and yearly department GOALs and achievements
• Full knowledge of quality control system tools as QIS system and Dominator APP. Providing feedbacks with system development team to keep improving of the tools to better organize the team’s daily work this also requests to provide continuous training with team members of the developed system functions to have team stay most efficient daily
• Drive continuous improvement efforts and provide management with cost benefit analysis, streamlining workflow and have the Standard Operation Procedure set and keep improving to make sure team stay most organized on the quality operation
• By researching and communicating through the whole supply chain to know the quality expectations from the customer and develop appropriate quality standards and establish clear service standards for customers and operators to manage team stay in this correct approach within daily work
• Provide immediate actions on the Home Store operation customer complaints by set up Furniture Managed (FI) QIS projects through work with US champions and get prioritized review at production line to get solutions and SOPs update and trained with vendor related staff on the preventing the issues from re-occurring within the latest cutting
• Providing the quality-related training within suppliers, QA and QC teams to have each of team stay aligned on the quality standards
• Get continuous training within vendor base to have the Vendor Managed (VMI) QIS projects to be updated with higher quality and the closure rate from each supplier needs to be set and followed to hit each week. The projects need to be closed within the latest cutting
• Collect and analyze performance metrics and trends, analyze data, and prepare reports and analysis to evaluate team’s performance and keep continuous improvements
• Communicate with QA Teams, Regional Offices, and other functional areas to ensure consistency in service across the business
• Effective problem solving, analytical, and communication skills
• Strong attention to detail, highly organized and ability to prioritize and meet deadlines with a strong focus on reducing / eliminating errors or defects and leading the team stay the same correct track of this
• Strong understanding of the value of technology and its impact on Quality and Continuous Improvement
• Strong project management skills required--Coordinate the selection, scoping, planning and implementation of Continuous Improvement projects and events to achieve improvements through each project
• Experience in driving change management
• Apply practical and intermediate level knowledge in CI methods to improve quality, reduce cost and improve customer satisfaction
• Stay informed of the latest external developments in best practices and help bring those onboard as appropriate and needed. Keep improving and stay open discussion with cross the operations on the latest information
• Work closely with the new product development teams to execute new product launches in Furniture and develop and implement pre-production review for new product launches
• Work with factory management to clearly communicate the standards to have vendor bases stay high focus on the continuous improvements of the product quality and the production processes.
• Train personnel to properly build and conduct product and process inspections, investigations and audits, effectively solve and improve product/processes through the application of sound Continuous Improvement methodologies.
• Maintain reliable attendance
• Team development
• Must be comfortable working in a fast-paced and demanding environment
• Primarily responsible for individual work - minimal direct supervision
Minium Qualifications
Education:
• Required
• BS college degree or equivalent work experience
• OR combination of education and experience (Engineering or Operations Management preferred)
Experience:
• Minimum of 2 years in the furniture environment
• 5+ years previous Quality and Continuous Improvement experience strongly preferred with a strong understanding of process expertise, continuous process improvement and quality assurance methodology and tools.
• 3+ team management function as manager or higher position
Knowledge:
• Blueprints/ CAD
• Working knowledge of Continuous Improvement tools
• Document management system
• Record Management
• Key Performance Indicators
• A3 Methodology
• Problem Solving and Root Cause Analysis (PDCA)
• Process Flow Mapping
• Value Stream Mapping
• 6S/ Visual Management
• Standard Work
• Job Instruction/ Method/ Relation
• Quality at the Source
• Just In Time
• Kaizen/ Continuous Improvement
• Project Management
Skills:
• Detail oriented
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Effective interpersonal communication skills
• Analytical and problem solving skills
• Proficient in Microsoft Office Suite, Internet, and Intranet
• Maintain confidentiality
• Complete finalist training and maintain certification
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Abilities:
• Superior leadership ability
• Team building
• Presentations
• Group dynamics
• Interpersonal skills
• Coaching/ mentoring ability
• Ensure accountability and responsibility
• Listen and integrate the ideas of other people
• Review data and comprehend system performance
• Develop a system that collects/ processes data necessary to capture an understanding of system performance
• Work with an encourage others to work towards improving quality
• Motivate and supervise staff
• Confront conflict in a positive issue oriented format and purse by means of collaboration to resolution
• Formulate and organize technical information
• Speak English clearly (preferred)
Equitment Used
• Computer (PC or laptop), PDA, printer, multi-line phones, fax, copy machine, scanner, shredder
• Various hand tools (for assembly and inspection)
• MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS
Mental Effort
• Work is performed under strong demands in a fast-paced environment
• Generate suggestions to improve processes
• Create, interpret, and analyze Continuous Improvement tools
• Manage multiple tasks simultaneously
• Displays empathy, understanding, and patience with employees and external customers
Physical Requirements
• Stands and walks/moves to different locations as needed
• Occasional sitting
• Occasional use of keyboard and mouse
• Lifting up to 50 lbs.
• Push/pull objects weighing up to 300 lbs.
• Frequent bending and stooping
Working Conditions
• Manufacturing environment
• Exposure to dirt, dust, chemicals, and loud noises
• Flexible and willing to work extended hours when necessary
