Ø To set up and develop the impact of Farmer Club and Farmer Net Work
Ø Implement and deployment of the customer care program
Ø Proposed solutions to support sales development capabilities.
Ø Implement and deploy Commercial and Marketing Dept. events.
Ø Support Marketing activities
Ø Will be in charge as emcee in events held by company
Ø Set up clear plans for company Club based on 2 key seasons SA and WS for all events as well as CS based on company Club policies.
Ø Improving the customer service experience and creating engaged customers.
Ø Taking ownership of customer issues with the company and following problems through to resolution.
Ø Set clear missions and deploy strategies towards customer service.
Ø Develop service procedures, policies and standards.
Ø Keep accurate records and document customer service activities.
Ø Keep ahead of competitor developments and apply best practices for areas of improvement for company’s customer service.
Ø Control resources and utilize assets to achieve qualitative and quantitative targets.
Ø Adhere to and manage the approved CS budget.
Ø Maintain an orderly workflow based on grouping A, B, C.
Ø Good knowledge of the Collective Labour Agreement, company regulations and maintain secrecy on issues related to company.
Good knowledge on the Collective Labour Agreement, company regulations and maintain secrecy on issues related to company.
-
Knowledge and education level:
Graduated from the college oruniversity with the fields of hospitality or tourism industry as public relation.
Communication skill, public speaking skill, MS Office, communicative English.
well-organized, dynamic, ability to work under pressure, hard working
5-year experience in particular good in organizing events and planning for customer service requirement.
-
Age: From 30-40 years old
