Service Engineer
Pharmaceutical/Medical
Ho Chi Minh
$800 - $1000
Scope of work: • Handle all issues related to after-sales-service of instruments and reagents in the South and Central Vietnam. • Service back up for Cambodia upon request.
Duties: • Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results. • Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments. • Suggest necessary change of consumable and replaceable spare parts for instruments. • Register for spare parts taken out from office and return default spare parts to office. • Suggest temporary arrangement for instruments if spare parts are not available in stock. • Receive new instruments from importers and check them upon request. • Deliver instruments to clients and do training to users. • Coordinate with Reagent Application Technician to handle product complaint of reagents and reagent application. • Support Service Supervisor to forecast spare parts for stock. • Make reports after service visit, travelling and on monthly basis. • Support sales division to collect and evaluate information from clients and in the market including competitors and competitive products. • Continuously develop product knowledge through self study and provided training. • Support and contribute to general business development of the company. • Other jobs assigned by General Manager, other managers and Service Supervisor.
