Our client is a global Textile & Garment Manufacturer.
Role Purpose: Within the context of Group and Plant direction, to provide the managerial leadership to the CSP team in creating passionate commitment to engaging customers and acting as a bridge between customers, suppliers, TGA, and the Plant, in:1) confirming and representing customers’ requirements to the Plant; 2) representing the Plant’s considerations to customers; 3) in confirming and representing customers’ and/or the Plant’s requirements to suppliers; 4) providing the necessary capacity planning, materials/sub-materials supply chain, logistics* and warehousing* support to Production; and 5) monitoring, communicating and facilitating problem resolution between all parties, to ensure that garments are delivered to meet the customer’s quality, timeliness and quantity specifications, within the Plant’s cost and performance expectations.
Key responsibilities:
1. CSP Business Direction
• Plant Targets
• CSP Direction
• Direct Reports’ SMART Goals
2. CSP Delivery Capacity
• Continuously improve the CSP organization structure
• People: Consistent with the approved structure and role profiles
• Processes
• Performance Measures
3. Customer-Driven Mindset
• Understanding Customers
• Total Service Concept
• Customer Connection
• Continuous Improvement
4. External Customer Engagement*
• Direct Deal
• Customer-Plant Relationship
• Customer Service
5. Internal Customer Engagement*
• Cross-functional Work Processes
• Communication of Customer Orders
• Movex Effectiveness
• Fabric and Sub-materials
• Logistics Support
• Warehousing
• Cross-functional Problem-Solving
• Internal Relationships & Customer Engagement
6. Supplier Engagement*
• Local Supplier Relationships
• Materials and Sub-materials Requirements
• Working with Headquarters and suppliers to resolve difficulties when encountered.
• Early Supply Problem Communication
• Supplier Engagement
7. Plant Capacity Utilization
• Order Loading
• Production Capacity Planning
• Peaks and Valleys
• Program Order Loading
8. Materials and Sub-Materials Utilization
• Fabric Volume and Delivery
• Fabric Problems
• Fabric Disposal
• Sub-materials
9. Managerial Leadership of Immediate Team
• Business Context
• Collaborative Teamwork
• Direct Report Performance Management*
• Direct Report Development*
• Recognition and Reward
• De-selection
• Appeals Process
10. Future Talent Pool
• Talent Pool Analysis
• Mentoring and Career Development
• Direct Report Successor Development
11. Alignment with Core Values and Culture
• Personal Alignment
• “Walk the Talk”
• Reinforcement and Support
• Coaching
12. Personal Effectiveness
• Assessment
• Feedback
• Development Plan
