Technical staff
Trading
Ho Chi Minh
Negotiable
Our client is a trading company specializing in home appliance products.
Reporting to: Customer service Manager • Solution for all technical issue when it arising. Visit on site to investigate. • Issue Technical Guidance to Service Centers. • ASC (& Call Center) support & training: Daily support ASC all technical issue, technical document & sharing repair know-how to ASC. • Prepare technical training documents & training material. Holding training course • Analyse market defect data to find out real cause of epidemic issues for improvement requests • Perform the actions related to customer complaints (HA product) • Support Parts Operation & Service Claim: Advice parts code of new product & substitute parts. • Clear information of Service claim
• University or College - Electro-Mechanics Major • More than 5 years experience on same environment. • Service experience in international Home Appliance brands is preferable. • Good knowledge about Home Appliances product Technology • Basic knowledge of office work are preferable • Language : English (enough to communicate with other Subsidiaries & good understand technical documents) • Computer skill: Good competence in Office system.
