Call Center Manager
Finance
Ho Chi Minh
$3.000
Direct Supervisor: Operations Director • In charge of customer service and phone collection. Phone Collection: the first step of collection process to recover unpaid loans installments from debtors. The Call-Center Manager will have in charge the management of four different teams of phone collectors lead by team leaders, operating in a call center. These teams (50 staff) handle the phone collection for a nationwide scope. Customer Service: the Call-Center receiving incoming calls from customers. Its activity also covers outgoing calls to customers during the life cycle of their loan. Call-Center Manager will manage this team (10 staff) lead by a supervisor. Job Accountabilities • Managing all daily activities of the 2 Call-Centers and their related teams (recruitment, training,…) in due compliance with rules and regulations • Being responsible for the performance of the activities covered • Being proactive in proposing processes and tools improvement • Being responsible for proper solving of customers complaints • Other assignments as required by the Management
• Experience in Call-Centers in Financial sector (Bank, Insurance,…) - mandatory • English - mandatory • Experience in Debt Collection activity - preferably • Management skills • Organization skills • Process oriented • Performance driven
Please submit your updated CV to trang.nguyen@talentviet.com or directly contact Ms. Trang at 3910 1126 - ext 102
