Talent Viet

•    Identifies and secures product upgrade opportunities.
•    Acts as technical resource for Sales function.
•    Resolves technical problems regarding product or equipment performance in order to protect the company against unfounded litigation.
•    Provides feedback on industry segment trends, product performance, equipment functions, etc, to the Chief Engineer.
•    Prepare required reports for Chief Engineer.
•    Participates/leads in work team/study as required.
•    In conjunction with Manager develop individual account strategies in support of territory sales goals.  
•    Consults and plans with TM on implementation of Effective Technical Services  for nominated company accounts.
•    Implements and evaluates technical programs for customers.
•    Documents results of technical programs/recommendations to quantify savings and/or cost avoidance for ETS customers and/or provide success stories.
•    Identifies and implements profit improvement opportunities with customers.
•    Works with frontline sales colleagues to develop new industrial and automotive customers. Identifies customer needs through investigation analysis.
•    Communicates proactively with technical staff in target accounts to promote early adoption of company lubricants and programs. Documents engineering and other services rendered.
•    Conducts training for the benefit of new technical and sales employees, customers and distributors on product knowledge, applications and programs.
•    Acts as a mentor to Distributor Lube Engineers (DLEs) providing on-the-job training product application knowledge.
•    Reviews DLE customer interaction regularly to ensure quality of offering.  
•    Regularly appraises for DLE competency.