Talent Viet

Report to:  Area Manager

Manage Service Center activities in HCM Branch including:
•    Maintain efficient and professional daily performance of both staff members and operational systems including Call Center, Immediate SA counters, After sales service & Warehouse
•    Based on Branch sales target, build short-term and long-term plans for Service Center including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
•    Responsible for safe, efficient and tidy warehousing of products, ensure accurate stock in & out with lowest stock variance.
•    Coordinate with other departments for best possible co-operation and utilisation of resources
•    Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
•    Ensure highest level of customer service in terms of customer satisfaction, staff productivity, waiting time and delivery accuracy   
•    Review, evaluate and improve service standards to a much higher level that exceeds customer’s expectations
•    Cooperate with other Departments for pioneer services launching that creates the most comfort for customers
•    Staff motivation and support to maximize their performance and pride to be members of professional team