Talent Viet

Job Purpose:
•    Ensure information system between the Company and customers is always maintained and showed professional; support efficiently for different action of customers including but no limit to introduction new services to customers, solve complaints; build the Company’s image, prestige stronger and stronger through customer services.

Responsibilities:
•    Manage and evaluate subordinates’ job performance: delegates tasks to staff members, ensure they comply with company’s policy and process relating to customers’ requirement and during testing proceeding
•    Work with other related departments to establish work procedures that are suitable with requirement of works when working with customers or working in internal
•    Coordinate with Laboratory to develop lab capacity: receive & summarize information about target of testing requirement according to new standard of customers
•    Report to managers about the necessary to develop testing capacity of new target
•    Receive and deal with feedbacks, complaints from customers; work with related department to solve problem together & ensure their complaint is solved accordingly and pleasingly
•    Suggest method to improve the quality of service and avoid the complaints
•    Cooperate with business development team to build up and maintain relationship with new & existing customers: visit customers, collect customer information
•    Observe and analyze competitors’ price and report to managers, suggest suitable price & reduce price accordingly if needed
•    Identify and request headcount need to manager if needed
•    Provide staff with training programs: design & update training materials according to skill to take care of customers, working procedures, new process, etc.